Refund policy

Refund Policy

Return Period We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return To start a return, you can contact us at seedandsoul.yunnan@gmail.com.

Important Logistics & Customs Notice: * We cover all return shipping costs if the return is due to a quality issue or an error on our part (e.g., incorrect or defective items). However, for returns based on personal reasons or a change of mind, the buyer is responsible for all return shipping fees..

  • Returns must be shipped back to our warehouse;
  • Customs Declaration: When shipping your return, you must mark the package as "RETURNED GOODS" with a low commercial value. Any import duties or taxes incurred by our studio due to incorrect declaration will be deducted from your final refund. Please contact us for detailed international shipping and declaration instructions before sending any items. Items sent back without prior authorization will not be accepted.

Natural Characteristics & Artisanal Soul (Please Read) Please inspect your order upon reception. We work with natural materials and traditional crafts, which carry inherent characteristics:

  • Seed Pods & Natural Materials: Our wind chimes and instruments are made from natural seed pods harvested from the wild. Variations in size, irregular shapes, natural spots, and color differences are inherent features of these organic materials. * Climate & Cracking: Due to changes in temperature or humidity during transit or in different climates, minor surface cracking may occur. This is a natural reaction of organic wood/shells to the environment. These do not affect the acoustic performance or "healing sound" of the instruments and are not considered quality defects.
  • Indigo & Hand-Dyeing: Minor variations in indigo color depth and initial color bleeding are natural hallmarks of botanical tie-dyeing and are not considered defects. We do not accept returns based on these natural characteristics. However, if the item is truly damaged (e.g., broken beyond use) or you receive the wrong item, please contact us immediately.
  • Exceptions / Non-returnable Items Certain types of items cannot be returned, like perishable goods, custom products (special orders or personalized items), and personal care goods. We also do not accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day Cooling Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Items must be in their original condition and packaging.

Refunds We will notify you once we’ve received and inspected your return. Please note that any original shipping fees and incurred import customs duties will be deducted from the refund amount. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.